One Life-Changing Idea I wish I had this revelation years ago and it didn’t require a huge amount of emotional drama to learn.

What is rapport to you? Rapport is one of those difficult to define skills; Talk to 100 people and there will be 100 definitions.

What’s better than “no”? Verb-led questions are great for getting a yes, no, or maybe.

Can better questions help? Questions are an important part of conversations, meetings, negotiations, and life in general.

People Are Everything, Mostly Conversations and negotiations are about people. Conversation and negotiations revolve around hearing, validating, and building relationships with people.

Honesty Builds Trust We aren’t good at hiding our emotional states or acting like a person we aren’t.

What Are Your Team Rituals? The team we are on at work, the type of work we do, form different sizes of communities.

Love Your Team We work with the same team members, team leaders, and managers 2,080 hours or more per year.

What’s invalidation Imagine a conversation, where you’re talking with a person, spouse, significant other, peer, friend, about a comment a co-worker made that upset you, then they respond with “I’m sorry you feel that way.

How to win at office politics I admit, I never tried to understand office politics nor tried to participate.